FREQUENTLY ASKED QUESTIONS
After your eye examinations, you can get a copy of your eye prescription from the optician or optometrist. Please offer us the most recent prescription data.
This tutorial blog has exclusively explained all those specifications and numbers on your prescription. If you have any other things unclear, feel free to contact us.
Single vision lenses only offer a single optical prescription and distribute focus evenly over the entire surface area of the lens, for farsightedness, nearsightedness, or astigmatism, or only for reading glasses. Most glasses wearers will choose single vision lenses. If there is an “ADD” number on your prescription besides Sphere or Cylinder, you might also need reading vision correction. You might need bifocal lenses then.
We recommend frames at least 28mm for bifocal lenses.
Only when you found a prism correction on your prescription, you will need it. Prism correction is for people who have double vision or vision displacement. With prism correction aligning separated images, wearers will no longer experience double vision. Yes, we offer prism correction, please click “show more options” to enter prism correction on the page “customize your prescription”
Cylinder indicates lens power need if you have astigmatism. If your doctor did not write Cylinder in your prescription, it means you have no or little astigmatism to correct. If there is Cylinder power, then there must be Axis value included, usually follows CYL. It indicates the angle between two meridians of an astigmatic eye.
Pupillary distance measures the distance between the centers of your pupils. Normally the optician will measure your PD on your prescription. For the average adults, PD is between 54mm – 74mm. For kids, it will be 43 – 58mm. Pupillary distance should be offered for most accuracy of the prescription lens made. You can also measure PD yourself. We have a guide for that, Please check THE GUIDE
Yes, we do. You can customize the sunglasses you like with your prescription.
Yes, we do, you can customize your prescription with photochromic lenses. On the prescription page “select your lens type”，please choose “photochromic lenses”
Photochromic lenses will only change color when exposed to direct UV rays. It also takes a few minutes to completely darken or lighten. The lenses will not darken in a car because most windshield glasses built with UV filters.
Yes, we do. You can add a “ blue light blocking” lens type when you customize your prescription.
Yes, We do. We offer eyeglasses for kids. The frames are made of TR90, which is durable, flexible, and lightweight. Comfortable for our sweetheart to wear
Sorry, the answer is no. As the manufacturing process of basic color tint and photochromic lenses are different, and they can not be applied to the same lens.
Sorry, unfortunately, we do not support this service at this moment.
Tip 1: Please clean it with a soft cotton towel or cleaning cloth. We will include a piece in your package.
Tip 2: Please clean lenses with warm water.
Tip 3: Please avoid using paper or issue dry glasses. There is the possibility of scratching your lenses.
Tip 4: If any grime needs to be washed away, please use a soft toothbrush.
Tip 5: Water is enough to clean lenses. Please do not use any cleaners which will cause damages
Tip 6: Please keep your glasses in the eyewear case when you are not using them
Contact lens prescription is only for contact lens, prescription for contact lens and eyeglasses can not be used interchangeably. The main difference lies in the way a prescription is measured. For contact lens, the prescription measures for lenses that sit directly on the surface of the eye. For prescription glasses, it measures for lenses that are positioned approximately 12 millimeters from the eyes.
It’s based on your needs. If you use it for activities in daily life, choose Distance. If you only use it for reading, choose Reading. If you wanna use it for both distance and close vision, choose bifocal.
We note frame sizes on the product specification part. And Most frames are built with spring hinges which offer a bit more leeway for a better fit and more comfort. If you did not find the frames that are suitable, please contact us and we will recommend a list of products for you.
Distance Vision: up to -14.00
Near Vision: up to +9.00
90% prescription lenses from Joopin are made from Polycarbonate lenses, a type of optical plastic polymer that enables excellent clarity and durability for wearers to use. This material is also available with frames. For stronger prescriptions, we also support high-index plastic lenses that are thinner and lighter than standard lenses.
For frames that are available for prescription, you can see the “add prescription” button on the product page. If not, then the frames do not support prescription.
We have been engaged in the eyewear industry for over 10 years and have been manufactured eyewear products for top sellers on Amazon. This year, we expand our business into prescription glasses and have collaborated with our own exclusive factories. So there is no middlemen and retail cost and we are capable of maintaining excellence. Make sure all manufacturing details under control in perfect quality.
Creating an account and placing orders is highly recommended as it is more convenient for buyers to track orders. We guarantee no junk sales email into your inbox. If you prefer a quick checkout without signing up, we will send you follow-up confirmation about the order and shipment.
Contact us via firstname.lastname@example.org after you place orders. We will send a sale invoice via email.
We will only call you for emergency issues related to your order. For example, if we found your prescription data might be wrong and we can not get in touch with you via email, we might call you to confirm. Customer benefits are our first priority to keep our business in the long term run. Please be assured that we will not reveal your phone number for other uses.
You can apply your promo code in the checkout page, the right column under the order details.
We sincerely appreciate your interest in ordering with us. Each order only supports one coupon code. You can place two orders and use them separately
Please shoot us an email to email@example.com with your name, order ID, and the updated information you wanna change. We will do everything we can to help you fix the issue. Please take action as soon as possible before we work on your eyewear prescription or before the package got sent out.
Yes, we do. We will confirm the order information and address details, prescription information. Double or Triple check the package and make sure they got the best protection for delivery. To make sure everything we delivered is perfect, the product or the service.
Please send us your latest prescription info to firstname.lastname@example.org and we will correct the prescription before your eyewear been in the manufacturing process. Please contact me as soon as you can.
Please check details on our shipping policy page.
1. For Non-prescription Glasses or Sunglasses, it takes 1-3 business days to process your order. And you could receive it in 14-20 business days for standard shipping. 2. For prescription glasses or sunglasses, it takes 3-7 business days to process your order depends on how strong your prescription is. And you could receive it in 14-20 business days for standard shipping. 3. We also offer expedited shipping and the delivery will take 10-14 business days
A. For items (There is a buy on Amazon button on product page) we have stock in Amazon warehouse, the delivery is fulfilled by Amazon. B. For other glasses non-prescription and prescription, normally we use USPS for delivery. We also offer expedited shipping, shipping fees will be applied.
For this moment, we only provide shipping and orders to countries: Australia, Belgium, Brazil, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Russia, Spain, Sweden, United Kingdom, United States
Free Standard Shipping: When orders over $29.99 (US) or Orders over $39.99 (Other listed countries)
Free Expedited Shipping: When orders over $79.99 (US) or orders over $99.99 (Other listed countries)
Please be assured that we will offer follow-up shipping information after we arrange your shipment and keep an eye on it for you closely. So there is a small possibility of a missing package. However, If you did not receive your eyewear since 30 days of the shipping confirmation letter from us, please contact us via email@example.com. After we checked and confirm with the shipping courier. We will take care of it for you.
All our products come in an exquisite package and you can order them as a gift for your family, friends, the one you love. If you need us to include a gift card, please note when you order. We will make it for you, at no extra charge.
Only expedited shipping is signature required. For standard shipping, if you need it, please contact us.
Paypal. Paypal also supports pay with a credit card or debit card without an account needed.
We use Shopify as a website platform that offers a secure server to all merchants and customers in the first place. And we have applied Secure Socket Layer (SSL) technology to ensure all data is encrypted into our payment gateway database. In addition, Paypal is the most popular worldwide payment service, well known for its secure payment and protection of customer data.
Sorry, we can not accept flex spending or HSA for payment at this moment. Please be assured that we have a team who are working on it.
Sorry, we don’t accept this payment method at this moment. But you get fully guaranteed with our refund policy. So If the glasses do not fit, you are free to apply for a refund or exchange.
Refund & Return
Our mission is to guarantee your a simple easy online shopping for prescription eyewear. Get your covered anytime. No worries.
a. Be assure that we will double check everything within the process of making your pair and sending the package out. Ensure your eyewear delivered and received in perfect condition.
b. Any issues or problems, you are fully covered by our 30 Day no question asked refund, 3-Month Refund and Replacement and life time guarantee.
c. We even cover damage by accidents within 30 days. Check more details about our refund policy.
We offer 30 days No Question Asked Refund, 3-Month Refund and Return Warranty, and a lifetime maintenance guarantee. Please check the details on our refund policy page.
a. If you need to make a return and refund due to damages or any defects of the eyewear, feel free to apply it within 30days since you receive the package. Hassle Free. Please keep the item in unused condition and original package.
b. With 3-Month warranty, you can enjoy one-time replacement for your pair due to manufacture errors or workmanship issues. Shipping fees will be applied.
Even though we try hard to deliver and complete your order perfectly, however, sometimes the shipping supplier does not fulfill their obligation as we expected (especially it’s a tough time for delivery during covid-19), don’t worry, you are fully entitled to apply for a return and refund. No extra fees charged.
For most brand stores of eyewear prescription, they don’t cover damage by accident. Joopinfashion got you covered. Please send us a photo, we will remake a new pair at the discount of 50% off of the original product price. Shipping Fees applied.
A. Under the following circumstances, we will take care of the shipping fees of returning the package
① Damaged or Defective eyewear on arrival
② Wrong Items Sent
③ Prescription Issues (Our liability)
④ Quality issues within 30days.
B. Under the following circumstances, the buyer will need to pay shipping fees for returning
① Size not fit
② Color or shape does not reach expectations (Please allow reasonable color differences)
③ Just don’t like it when got the pair
④ Wrong prescription input when ordered
C. For damages by accidents within 30days, we will charge a 50% discount on the original product price and shipping fees to remake a pair for you.
D. For one-time replacement within a 3-Month warranty, the buyer needs to pay shipping fees for the new one.
We prefer you use USPS to send back your package if the shipping fees is on our liability. If you are responsible for the returning shipping fees under some circumstances listed above, FedEx is acceptable.
(1) It’s a 30-day No Questions Asked Refund Policy. You can directly apply for a return and refund via your account with us. If you order the item with a quick checkout without creating an account on our website, please email us firstname.lastname@example.org. We will offer you an address for returning the package. Once we receive it, we will issue a refund to the card you use to pay the order.
(2) We will cover your right, however, if you met any issues or problems, please offer us a chance to fix them for you.
Our customer service will contact you once your return requirement is received and we will offer you the address for receiving the returning package
You can visit the website of the shipping courier you used and entering the tracking id to check your package at your convenience.
We will initiate a refund to the original card you use to pay for the order once we receive your package. As this is international shipping, it will take 10-14 days for the package to arrive, and please allow us 1-3 days to confirm the package and process the refund.
(1) Please notice the shipping fees will be applied if the return is on your liability.
(2) If you would like a one-time replacement for your pair and the new pair is coming at a higher price, the price difference will be charged.
(3) And if you wanna replace a pair at a lower price, we will refund you the price difference.
(4) Non-refundable for sales items or clearance items.